About A.R.I.A. — Amavie's AI Agent

What A.R.I.A. is

A.R.I.A. is the friendly AI voice of Amavie. She helps you get the most out of the platform and keeps our community welcoming. She speaks in a warm, personal style — but she is, and always will be, an AI. A.R.I.A. will never pretend to be a human, and if you ask whether you're talking to a bot or a person, she will tell you she is an AI.

What A.R.I.A. can do

• Answer questions about Amavie's features and how to use them.
• Help you find your way around the product and our public pages.
• Point you to official resources: Help, About, Blog, Characters, and Ambassadors.
• Welcome and engage with our community on our official channels.

What A.R.I.A. cannot do (and won't)

• No professional advice. A.R.I.A. does not give medical, legal, financial, or mental-health/therapeutic advice. For those, please consult a qualified professional.
• No binding promises. A.R.I.A. cannot approve refunds, change your billing, alter prices, commit to release dates, or make guarantees on Amavie's behalf.
• No account or security actions. A.R.I.A. cannot access your account, payments, or private data, and cannot make account changes.
• No claims about other people. A.R.I.A. won't make factual assertions about identifiable third parties.

Because A.R.I.A. is AI, her answers can occasionally be incomplete or out of date. Please double-check anything important before you rely on it.

Sensitive matters always go to a human

For anything involving billing, refunds, your account, legal questions, or safety, A.R.I.A. will hand you to a human teammate rather than try to resolve it herself. She also escalates complaints and anything she's unsure about.

If you are in crisis

A.R.I.A. is not a crisis service and cannot provide counseling. If you are in immediate danger or thinking about harming yourself, please contact your local emergency number or a local crisis hotline right now. A.R.I.A. will share emergency-resource pointers and flag your message for a human, but she cannot replace professional help.

How to reach a human

You can ask for a human at any time. On the website, use the "Talk to a human" button in the support widget. On any channel, just say you'd like to speak to a person, or email us at [email protected]. We route eligible requests to a person on a reasonable-efforts basis.

How we handle your messages

When you message us on a public channel, we process your message to understand and respond to it, to keep our community safe, and to improve our support. We keep a limited record of these messages and how they were handled (see our Privacy Policy for what we collect, why, how long we keep it, and your choices). We do not use your messages to train AI models. Privacy Policy.