Terms of Service

Terms of Service Effective date: July 2, 2026 These Terms of Service ("Terms") are a binding agreement between you and ANIMA AI 007 SERVICES - FZCO, a free zone company registered in Dubai, United Arab Emirates (IFZA, Dubai Silicon Oasis) (the "Company", "we", "us"), which operates the Amavie service at amavie.ai, our mobile applications, and related products (collectively, the "Service"). By creating an account or using the Service you agree to these Terms, our Privacy Policy, Community Guidelines, Age Policy, and Child Safety Standards. If you do not agree, do not use the Service. 1. Eligibility You must be at least 18 years old (or the age of majority where you live, if higher) to use the Service. By using the Service you confirm that you meet this requirement. See our Age Policy. 2. Your account You are responsible for your account and everything that happens under it. Keep your credentials secure and notify us at [email protected] if you suspect unauthorized access. You agree to provide accurate information and keep it up to date. Accounts are personal and may not be sold, transferred, or shared. 3. The Service: AI characters Amavie lets you create and interact with AI characters — chat, roleplay episodes, stories, posts, and AI-generated media. AI characters are fictional. They are software, not real people. Anything a character says, writes, or depicts — including expressions of emotion, memory, opinions, or claims of fact — is machine-generated fiction. Characters are not licensed professionals: nothing they produce is medical, psychological, legal, financial, or other professional advice, and you must not rely on it as such. The Service is entertainment; it is not a substitute for human relationships or professional help. If you are in crisis or experiencing thoughts of self-harm, contact local emergency services or a crisis hotline immediately. 4. AI-generated content and third-party AI providers The Service generates text, images, audio, and other content using artificial-intelligence models, including models and infrastructure operated by third-party providers (for example, Google Cloud / Vertex AI for text and images and voice-synthesis providers such as Inworld AI and Fish Audio). Your prompts and conversation context are processed by these providers to generate responses, as described in our Privacy Policy. You understand and agree that: - AI output is probabilistic and unreviewed. It may be inaccurate, incomplete, offensive, or otherwise objectionable, and may unintentionally resemble other content or real persons. It does not represent our views and we do not endorse it. - We do not control, and to the maximum extent permitted by law we are not responsible or liable for, the outputs of third-party AI models or the availability of third-party AI services. Third-party providers may change, limit, or discontinue their services, which may affect features of the Service. - The same or similar output may be generated for other users; we make no promise of exclusivity in AI output. - You are responsible for how you use AI-generated content, including checking it before relying on it or sharing it outside the Service, and for compliance with laws that apply to your use. 5. Your content You retain ownership of content you create or upload — characters, prompts, stories, posts, chats, and media ("User Content"). You grant the Company a worldwide, non-exclusive, royalty-free, sublicensable license to host, store, reproduce, adapt, modify, publish, display, and distribute User Content for the purposes of operating, securing, improving, and promoting the Service. This license ends when your content is deleted from the Service, except (a) content you shared publicly that others have interacted with, (b) copies in routine backups, and (c) records we must keep for legal or safety reasons. You represent that you have all rights needed to grant this license and that your User Content does not violate any law or third-party right. You — not the Company — are solely responsible for your User Content. If you send us feedback or suggestions, we may use them without restriction or compensation. 6. Characters, virtual items, and no guarantee of retention The Service is a live product, not a storage service. Characters, chats, media, and other content or features may be changed, suspended, moved, or deleted at any time — for moderation, security, technical, legal, or product reasons, or by accident or malfunction. We do not guarantee that any content, character, conversation history, or account state will be retained, available, or recoverable. Keep your own copies of anything you care about. To the maximum extent permitted by law, we are not liable for any loss, corruption, or deletion of content, characters, or data, however caused. Virtual credits and items (such as "Quants"), character attributes, progress, and similar features are a limited, revocable license to features of the Service — not property, currency, or a monetary asset. They have no cash value, cannot be transferred, sold, or exchanged outside the Service, and may be modified, rebalanced, or discontinued. Unused credits are forfeited when your account closes, except where a refund is required by law. 7. Acceptable use You agree not to: - Post or generate content that is illegal, infringing, defamatory, harassing, or hateful, or that violates our Community Guidelines. - Create or share any sexual content involving minors, or any content that sexualizes or endangers minors — see our Child Safety Standards (zero tolerance; reported to authorities). - Generate or share non-consensual sexual content or sexual content depicting real, identifiable people without their consent, or use the Service to impersonate or deceive. - Attempt unauthorized access to the Service, other accounts, or our infrastructure; probe, scrape at scale, rate-abuse, or interfere with the Service; or bypass safety filters, age gates, or enforcement. - Use outputs or the Service to develop competing AI models, or resell or commercially exploit the Service without our written consent. - Upload malware or use the Service to send spam or harmful code. 8. Moderation We may — but are not obligated to — monitor, review (including with automated classifiers), filter, restrict, remove, or refuse to generate any content, and we may suspend or terminate accounts, at our discretion, with or without notice, to enforce these Terms, our policies, or applicable law. We have no obligation to store or provide copies of content that was removed. 9. Availability and changes to the Service The Service is provided on an "as available" basis. We do not promise that it will be uninterrupted, error-free, or free of harmful components, and we may throttle, suspend, or discontinue all or part of the Service (including any feature, model, or character capability) at any time. Features marked beta, preview, or experimental are provided with no commitments whatsoever. Where practicable we will give notice of material discontinuations, but we are not required to. 10. Paid features Some features require payment. Prices, billing terms, and applicable taxes are shown at the point of purchase. Payments are processed by third-party processors (e.g., Stripe, Apple App Store, Google Play) under their own terms; we do not store your full card details. Subscriptions renew automatically unless cancelled before the end of the current period. Except where required by law or expressly stated otherwise at purchase, payments (including for virtual credits) are non-refundable, and purchases made through app stores are subject to the refund policies of the relevant store. For digital content that is delivered immediately (including virtual credits and subscription benefits), you expressly request and consent to delivery beginning immediately upon purchase and acknowledge that you thereby lose any statutory 14-day withdrawal (cooling-off) right, including under EU/UK consumer law, to the extent permitted by applicable law. We may change prices with at least 14 days' notice to active subscribers, effective from the next billing cycle. 11. Intellectual property; complaints The Service — software, design, trademarks (including "Amavie"), and content we create — belongs to the Company or its licensors. We grant you a limited, non-exclusive, non-transferable, revocable license to use the Service for personal, non-commercial purposes under these Terms. If you believe content on the Service infringes your copyright or other rights, email [email protected] with the subject "IP Notice", identifying (a) the work claimed to be infringed, (b) the URL/identifier of the allegedly infringing material, (c) your contact details, (d) a good-faith statement that the use is unauthorized, and (e) a statement, under penalty of perjury, that your notice is accurate and you are authorized to act. We may remove content, notify the uploader (who may submit a counter-notice), and terminate repeat infringers. 12. Third-party services The Service interoperates with third-party services (e.g., Google and Apple sign-in, payment processors, content delivery, AI providers). Those services are governed by their own terms and privacy policies, and we are not responsible for them. If you downloaded the app from the Apple App Store or Google Play, the respective store's terms also apply, and the store is not responsible for the Service and has no obligation to provide support for it. 13. Termination You may stop using the Service and delete your account in settings at any time. We may suspend or terminate your access at any time, with or without notice, if you violate these Terms or our policies, if required by law, or if we discontinue the Service. Sections 4–6, 11, and 14–17 survive termination. After termination we delete or anonymize your personal data as described in our Privacy Policy. 14. Disclaimers TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE SERVICE AND ALL CONTENT (INCLUDING AI-GENERATED CONTENT) ARE PROVIDED "AS IS" AND "AS AVAILABLE", WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, ACCURACY, AND NON-INFRINGEMENT. WITHOUT LIMITING THE FOREGOING, WE MAKE NO WARRANTY AS TO THE ACCURACY, SAFETY, OR RELIABILITY OF ANY AI OUTPUT, THE RETENTION OR AVAILABILITY OF ANY CONTENT OR DATA, OR THE CONTINUED AVAILABILITY OF ANY FEATURE OR THIRD-PARTY SERVICE. 15. Limitation of liability TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE COMPANY AND ITS OFFICERS, EMPLOYEES, AND AGENTS SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR ANY LOSS OF PROFITS, REVENUE, GOODWILL, CONTENT, OR DATA (INCLUDING LOSS OR DELETION OF CHARACTERS, CHATS, OR MEDIA), OR FOR ANY DAMAGES ARISING FROM AI-GENERATED CONTENT OR FROM THIRD-PARTY SERVICES, EVEN IF ADVISED OF THE POSSIBILITY. OUR AGGREGATE LIABILITY FOR ALL CLAIMS RELATING TO THE SERVICE SHALL NOT EXCEED THE GREATER OF (A) THE AMOUNTS YOU PAID US IN THE 12 MONTHS BEFORE THE CLAIM AROSE OR (B) USD 100. Some jurisdictions do not allow certain exclusions or limits; in those jurisdictions these apply to the maximum extent permitted, and nothing in these Terms excludes liability that cannot be excluded by law (including for fraud or for death or personal injury caused by negligence) or affects mandatory consumer rights. 16. Indemnification You will defend, indemnify, and hold harmless the Company from any claims, damages, and expenses (including reasonable legal fees) arising from your User Content, your use of the Service or of AI-generated content, or your violation of these Terms or of any law or third-party right. 17. Governing law and disputes These Terms are governed by the laws of the Emirate of Dubai and the applicable federal laws of the United Arab Emirates, without regard to conflict-of-law rules. Disputes shall be resolved by the competent courts of Dubai, UAE — except where the mandatory consumer-protection law of your country of residence grants you the right to a different forum or protections, which remain unaffected. Before filing a claim, please contact us at [email protected] — most issues can be resolved informally. 18. Changes to these Terms We may update these Terms. Material changes will be announced by email or in-app notice at least 14 days before they take effect (except changes required by law or addressing safety, which may take effect sooner). Continued use after the effective date constitutes acceptance. 19. General If any provision is found unenforceable, the rest remains in effect. Our failure to enforce a provision is not a waiver. You may not assign these Terms; we may assign them in connection with a merger, acquisition, or sale of assets. These Terms, together with the policies referenced in them, are the entire agreement between you and the Company regarding the Service. We are not liable for delays or failures caused by events beyond our reasonable control. 20. Contact ANIMA AI 007 SERVICES - FZCO (operator of Amavie) DSO-IFZA, IFZA Properties, Dubai Silicon Oasis, Dubai, United Arab Emirates Email: [email protected]